How can we assist you today?
Whether you need technical troubleshooting, warranty assistance, or on-site engineering, our support team is here to help.
Technical Assistance
Firmware issues, network setup, device configurations, and outage fixes.
Get Tech Support →
Warranty & Returns
RMA requests, hardware replacements, delivery tracking, and order updates.
Submit RMA →
On-Site Engineers
Schedule maintenance, annual site audits, or certified installation visits.
Book an Engineer →What happens after you reach out
No ticket black holes — here's exactly what to expect.
You tell us what's wrong
Order number, site name, or a short description — whichever you have handy. We don't need everything up front.
We route it to the right team
Billing questions, product questions, and field-engineer issues go to different desks so you're not stuck in a general queue.
You get a real timeline
If it needs a site visit, we tell you the earliest slot — not "someone will follow up."
We confirm it's resolved
We follow up after the fix, not just after the ticket is closed.
Common questions
What's covered under warranty?
All hardware sold by NexShield carries a standard 2-year manufacturer warranty covering defects and hardware failure. Installation labor for warranty repairs is included for the first year.
Do you offer support outside major cities?
Yes — remote diagnostics are available nationwide, and field engineers can be dispatched to most regions within 2–3 business days.
How do I report an urgent system outage?
Call our 24/7 emergency line directly rather than emailing — active site outages (power, access control, or CCTV down) are prioritized over standard tickets.
Can I get support for a product I didn't buy from you?
In most cases, yes — we can diagnose and, where possible, service third-party access control, CCTV, and power hardware, though warranty terms won't apply.
Need immediate help with your setup?
Reach out directly to our helpdesk team or submit an inquiry through our contact form.
Contact Support