Return Policy

Effective Date: August 2026

1. Eligibility for Returns & Exchanges

Returns or replacements are accepted exclusively for items received in a dead-on-arrival (DOA) state, manufacturing defects, or incorrect product shipments. Requests must be raised within 7 days of delivery along with original packaging, accessories, and unbroken seals.

2. Non-Returnable Conditions

Certain items and circumstances fall outside our standard return window:

• Custom-configured enterprise servers or specialized software licenses.
• Hardware showing physical damage, burns from voltage surges, or missing components.
• Products with tampered serial numbers or unauthorized firmware modifications.

3. RMA & Return Procedure

To initiate a return or log a Return Merchandise Authorization (RMA) claim, please contact our support desk or email support@nethawk.pk with your order invoice number and a clear description of the issue.

4. Support Assistance

For further assistance regarding return shipment guidelines, visit our Contact Page.