Refund Policy
Processing timelines and qualification criteria for store refunds and financial credits at NexShield.
1. Refund Qualification & Inspection
Refunds are processed only after returned hardware items arrive back at our inspection facility and successfully pass technical verification. If an eligible item cannot be repaired or replaced under active warranty terms, a full or proportional refund may be issued.
2. Processing Timeline & Methods
Approved refunds are handled according to the following financial guidelines:
- Funds are credited back through the original payment channel or via direct bank wire transfer.
- Standard refund processing timelines take between 7 to 10 working days following final quality inspection.
- Corporate accounts may opt for store credit adjustments to expedite future hardware procurements.
3. Non-Refundable Scenarios
Custom software licenses, specialized enterprise configurations, and hardware showing evidence of physical abuse, power surges, or tampered seals are strictly non-refundable.
4. Financial Assistance
For updates regarding pending financial adjustments or refund statuses, please visit our Contact Page or reach out directly via email at support@nethawk.pk.